This policy explains how Rainfall handles refund requests, cancellations, failed payments, and billing support for Pro memberships.
Last updated: June 15, 2026
Rainfall Pro is a digital membership that unlocks additional workspace features, limits, uploads, templates, connected-app workflows, and documentation tools.
Access is delivered digitally after payment confirmation. There is no physical product shipped for Rainfall memberships.
Refund requests may be considered when there is a duplicate charge, incorrect amount, payment captured without Pro access being activated, or a major service issue that prevents meaningful use of the paid workspace.
Refund requests should be submitted within 7 days of payment with the account email, plan, payment date, and Razorpay payment id if available.
Refunds may be declined when the membership has been actively used, the request is based only on change of mind after access was delivered, the account violated Rainfall terms, or the issue cannot be verified from account and payment records.
AI-generated output quality concerns should be reported with examples. We may help troubleshoot or regenerate where appropriate, but output preference alone may not qualify for a refund.
You may stop using Rainfall at any time. If recurring billing or renewals are enabled for your account, cancellation requests should be submitted before the next billing date.
Access already delivered for a paid period may continue until the end of that period unless the account is closed, refunded, or restricted under the Terms and Conditions.
Approved refunds are processed through the original payment route where possible. Bank, card, UPI, or payment-provider timelines may affect when the amount appears in your account.
Rainfall support may ask for additional details to locate the payment record before approving or rejecting a refund request.
If checkout fails or is closed before completion, Pro access is not activated and no refund is usually required because the payment was not confirmed.
If payment appears successful but access does not update, report the issue so Rainfall can trace the payment and membership state.
Refund, cancellation, and billing questions can be sent to hello@rainfall.dev or submitted through the Report an Issue page.
